Support Package

Cancellation Policy

Parents are responsible for giving the Behaviour Consultant and all BIs a 24-hour notice to cancel any scheduled services. Parents will be charged for Full of service when a cancellation is made without a 24-hour notice. In the event that the service provider arrives and the parents are not home, they (behaviour consultant and BIs) will try all possible ways to reach the family and have to wait for at least 30 minutes before leaving. Parents are responsible to pay him/her the full scheduled time if the parent and the child do not show up during the 30 minutes. Parents need to cancel any services if their child is sick, has extreme discomfort, is contagious, or is struggling to breathe. The service provider has the right to cancel the session and charge for the full scheduled time when your child has a fever, rash, diarrhea, vomiting, and contagious symptoms during session time. The behaviour consultant and all BIs are responsible for giving parents 24-hour notice to cancel any scheduled services, and they will need to make up their time at my convenience or find a substitute for the team. During the winter months, we may need to cancel sessions because of extreme weather conditions (e.g.: windstorms, snowstorms.) for safety reasons. Parents may cancel sessions during these days without being charged for the cancellation.

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